TECHNICAL SUPPORT

• What are the minimum system requirements to view the CD-ROM?
  - PC with 900 Mhz
  - Windows 98
  - Macromedia Flash 5 Player
  - 128 MB of RAM
  - 30 MB of hard disk space
  - Super VGA (800 x 600) and monitor
  - CD-ROM or DVD drive
  - Keyboard and mouse
  
  
• Does the CD-ROM work on my Apple Mac?
  No, the CD-ROM works only on Microsoft Windows based PCs.
  
  
• How can I make sure that I've the right Macromedia Flash version installed?
  To avoid any potential confusion, we suggest that you install the very latest Macromedia Flash Player 7.
  
  
• Is there any virus threat with your CD-ROM?
  The master CD-ROM of Trieste in Pictures has been tested with two different anti-virus (Norton and Computer Associates), as well as two different anti-spyware (Lavasoft Ad-Aware and Spybot Search & Destroy). We are very confident that the CD-ROM is clear from any known virus.
  
  
• When I insert the disc in the CD-ROM drive, nothing happens. What should I do?
  Trieste in Pictures is designed to start automatically after a few seconds that you inserted it in the CD-ROM drive. If this is not your case, please follow these simple steps:
  - Go to your Windows Desktop and double-click on the My Computer icon
  - Double-click on the icon that represents your CD-ROM drive
  - Double-click on the file TRIESTE.EXE
  The interactive presentation should start after a few seconds.
  
  
• The CD-ROM works fine but I get a message "Do you want to install Macromedia Flash 7 activeX?". What should I do?
  The version of Macromedia Flash installed on your system is probably old. While the CD-ROM seems to work well, you may wish to consider updating your Flash Player to the laterst release. You can do that in two ways:
  - When you get the above message, click OK to install the Flash 7 activeX
  - Download the latest Macromedia Flash Player 7 from the Internet
  
  
• I tried everything but still can't run the CD-ROM. What is next?
  If the above solutions aren't effective and you've no computer expert friend to ask advice to, please free to contact us with a detailed description of the issue and the steps you've already taken to resolve it: info@TriesteCD.com